Privacy Policy

PRIVACY POLICY FOR THE TOUR GUYS

Last Updated: May 22, 2025

  1. INTRODUCTION

Welcome to The Tour Guys Privacy Policy. At The Tour Guys (“we,” “us,” “our”), we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or use our services.

This Privacy Policy has been developed in accordance with the Ghana Data Protection Act, 2012 (Act 843) and international best practices to ensure the protection of your personal information.

By using our services or providing your personal information to us, you consent to the practices described in this Privacy Policy.

  1. WHO WE ARE

The Tour Guys is a travel and tour company registered and operating in Ghana. We offer guided tours, travel arrangements, and related services throughout Ghana and beyond.

For the purposes of the Ghana Data Protection Act, we are the “data controller” of your personal information, which means we determine the purposes for which and the manner in which your personal data is processed.

Contact information:

  • Email: thetourguys.co@gmail.com or info@thetourguys.co
  • Phone: +233264258419, +233559051933 or +233204923796
  • Website: https://thetourguys.co
  1. PERSONAL INFORMATION WE COLLECT

We collect personal information that you provide directly to us, information that we generate about you, and information that we receive from other sources.

3.1 Information You Provide to Us:

  • Identity and Contact Information: Name, date of birth, postal address, email address, telephone number, nationality, passport details
  • Booking Information: Tour preferences, dietary requirements, medical conditions relevant to your travel, emergency contact details
  • Payment Information: Credit/debit card details, bank account information, transaction history
  • Communication Information: Inquiries, feedback, reviews, survey responses
  • Special Categories of Personal Data: In certain circumstances, we may collect information about your health (such as allergies, disabilities, or medical conditions) that may affect your travel arrangements or require special accommodations

3.2 Information We Generate About You:

  • Technical Information: IP address, browser type and version, operating system, device information
  • Usage Information: Pages visited, time spent on pages, links clicked, features used
  • Location Information: General geographic location based on IP address or more precise location if you enable location services

3.3 Information We Receive from Other Sources:

  • Information from travel agents or partners if you book through them
  • Information from social media platforms if you interact with us through those channels
  • Background check information where required by law
  1. HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information through:

  • Direct interactions when you:
    • Complete forms on our website
    • Make a booking or inquiry
    • Create an account
    • Subscribe to our newsletter
    • Participate in surveys or promotions
    • Contact our customer service
    • Leave reviews or testimonials
  • Automated technologies including:
    • Cookies (see our Cookie Policy in Section 12)
    • Server logs
    • Tracking pixels
  • Third parties including:
    • Business partners (hotels, airlines, transport providers)
    • Travel agents
    • Payment processors
    • Social media platforms
  1. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

Under the Ghana Data Protection Act, we process your personal information based on one or more of the following legal grounds:

  • Contract: Processing is necessary for the performance of a contract (booking) with you
  • Legitimate Interest: Processing is necessary for our legitimate interests, such as to improve our services, prevent fraud, or ensure network security
  • Legal Obligation: Processing is necessary to comply with our legal obligations
  • Consent: You have provided clear consent for us to process your personal information for specific purposes
  • Vital Interest: Processing is necessary to protect your vital interests or those of another person
  1. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

6.1 To Provide Our Services:

  • Process your bookings and reservations
  • Arrange transportation, accommodation, and activities
  • Provide customer support and respond to inquiries
  • Facilitate payments and manage your account
  • Communicate important travel information
  • Provide personalized services based on your preferences

6.2 Business Operations:

  • Improve and develop our services
  • Maintain and update our records
  • Process payments and prevent fraud
  • Resolve disputes and troubleshoot problems
  • Analyze usage patterns and trends
  • Train our staff and improve customer service

6.3 Marketing and Communications:

  • Send promotional materials and special offers (with your consent)
  • Conduct satisfaction surveys and collect feedback
  • Inform you about new services or features
  • Send newsletters and travel updates (with your consent)

6.4 Legal and Safety:

  • Comply with legal obligations and regulatory requirements
  • Protect the rights, property, or safety of our company, our clients, or others
  • Verify identity and prevent fraudulent activities
  • Address health and safety concerns during tours
  1. SHARING YOUR PERSONAL INFORMATION

We may share your personal information with the following categories of recipients:

7.1 Service Providers:

  • Hotels, lodges, and accommodation providers
  • Transportation companies (airlines, car rentals, etc.)
  • Tour guides and activity providers
  • Payment processors and financial institutions
  • IT service providers and software vendors
  • Customer support services

7.2 Business Partners:

  • Travel agents or operators who refer you to us
  • Joint marketing partners with whom we collaborate
  • Affiliate partners when you use their links to access our services

7.3 Legal and Regulatory Bodies:

  • Government authorities where required by law
  • Immigration and border control officials
  • Tax authorities
  • Law enforcement agencies when legally required

7.4 Professional Advisors:

  • Lawyers, accountants, auditors
  • Insurers and financial advisors

We require all third parties with whom we share your personal information to respect the security of your data and to treat it in accordance with applicable laws and regulations.

  1. INTERNATIONAL DATA TRANSFERS

As a travel company, we may need to transfer your personal information to countries outside Ghana to facilitate your travel arrangements. These countries may have different data protection laws.

When we transfer your personal information outside Ghana, we will ensure that:

  • The transfer is necessary for the performance of a contract between you and us
  • We have obtained your explicit consent for the transfer
  • The recipient country ensures an adequate level of protection
  • Appropriate safeguards are in place to protect your information
  1. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These include:

  • Encryption of sensitive data
  • Password-protected systems with access controls
  • Regular security assessments and testing
  • Staff training on data protection
  • Physical security measures at our premises
  • Regular backups and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

  1. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including:

  • Providing the services you requested
  • Satisfying legal, accounting, or reporting requirements
  • Resolving disputes
  • Enforcing our agreements

Specific retention periods:

  • Booking information: 7 years after the last activity on your account
  • Financial transactions: 7 years (as required by tax laws)
  • Marketing preferences: Until you opt-out or request deletion
  • Technical information from cookies: Varies based on cookie type (see Cookie Policy)

When your personal information is no longer required, we will securely delete or anonymize it.

  1. YOUR RIGHTS

Under the Ghana Data Protection Act, you have the following rights regarding your personal information:

11.1 Right to Access

You can request a copy of the personal information we hold about you and check that we are lawfully processing it.

11.2 Right to Correction

You can request that we correct any incomplete or inaccurate personal information we hold about you.

11.3 Right to Erasure

You can request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

11.4 Right to Restriction of Processing

You can request that we restrict the processing of your personal information in certain circumstances.

11.5 Right to Data Portability

You can request that we transfer your personal information to you or a third party in a structured, commonly used, machine-readable format.

11.6 Right to Object

You can object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

11.7 Right to Withdraw Consent

You can withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in Section 14. We may need to request specific information from you to confirm your identity before responding to your request.

  1. COOKIES AND TRACKING TECHNOLOGIES

12.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and remember certain information about your visit.

12.2 Types of Cookies We Use:

  • Essential Cookies: Required for the website to function properly (cannot be disabled)
  • Functional Cookies: Enable enhanced functionality and personalization
  • Analytical/Performance Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements

12.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website and your user experience.

12.4 Third-Party Cookies

Some cookies are placed by third parties, such as Google Analytics or social media platforms. These third parties may collect information about your online activities over time and across different websites.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our separate Cookie Policy on our website.

 

  1. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18 (“Children”) without parental consent. We do not knowingly collect personal information from Children without verifiable parental consent.

If you are a parent or guardian and believe we may have collected information about your child, please contact us using the details provided in Section 14.

  1. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Data Protection Officer The Tour Guys Email: info@thetourguys.co  Phone: +233264258419, +233559051933 or +233204923796

  1. COMPLAINTS

If you have a complaint about how we handle your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission of Ghana:

Data Protection Commission No. 6 Rangoon Lane, Cantonments P. O. Box CT 6182 Accra, Ghana Website: https://dataprotection.org.gh/

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

If we make significant changes that materially affect your rights or how we use your personal information, we will notify you through prominent notice on our website or by email before the changes take effect.

  1. APPLICABLE LAW

This Privacy Policy is governed by the laws of Ghana, particularly the Data Protection Act, 2012 (Act 843), without regard to its conflict of law provisions.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

 



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